{"id":13923,"date":"2025-09-11T12:36:44","date_gmt":"2025-09-11T12:36:44","guid":{"rendered":"https:\/\/beta.filstone.com\/?page_id=13923"},"modified":"2025-09-30T12:28:01","modified_gmt":"2025-09-30T12:28:01","slug":"report-an-issue","status":"publish","type":"page","link":"http:\/\/filstone.com\/en\/report-an-issue\/","title":{"rendered":"Report an issue"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13923\" class=\"elementor elementor-13923\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e11c0ac e-con-full e-flex qodef-elementor-content-no e-con e-parent\" data-id=\"e11c0ac\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3392ba8 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"3392ba8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7867955 elementor-widget elementor-widget-heading\" data-id=\"7867955\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Internal reporting channel \u2014 confidential and secure<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cfda9c e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"1cfda9c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4bf750 elementor-widget elementor-widget-text-editor\" data-id=\"e4bf750\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We provide the following channels for reporting breaches under the applicable legislation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1747c9c e-con-full e-flex qodef-elementor-content-no e-con e-parent\" data-id=\"1747c9c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e058e0 elementor-widget elementor-widget-html\" data-id=\"5e058e0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<section class=\"fil-denuncia\" aria-labelledby=\"titulo-denuncia\">\r\n  <div class=\"fil-wrap\">\r\n    <p class=\"fil-intro\">\r\n      Under Decree-Law No. 109-E\/2021 of 9 December (which created the National Anti-Corruption Mechanism and established the General Regime for the Prevention of Corruption), Filstone \u2013 Com\u00e9rcio de Rochas, S.A. has approved its Policy for the Prevention of Corruption and Related Offences. <a class=\"fil-link\" href=\"#manual\">more info here.<\/a>.\r\n    <\/p>\r\n\r\n    <p class=\"fil-intro\">\r\n      We provide the following channels for reporting breaches under the applicable legislation\r\n    <\/p>\r\n\r\n  \r\n    <div class=\"fil-grid\" role=\"list\" aria-label=\"Canais de contacto para den\u00fancias\">\r\n      <!-- Correio -->\r\n      <article class=\"fil-card\" role=\"listitem\">\r\n        <h2 class=\"fil-card-title\">By mail<\/h2>\r\n        <address class=\"fil-address\">\r\n          <strong>Filstone \u2013 Com\u00e9rcio de Rochas, S.A.<\/strong><br>\r\n          Estrada da Pedra Alva, n.\u00ba 499, Casal Farto<br>\r\n          2495-352 F\u00e1tima, Portugal\r\n        <\/address>\r\n      <\/article>\r\n\r\n  \r\n      <article class=\"fil-card\" role=\"listitem\">\r\n        <h2 class=\"fil-card-title\">By email<\/h2>\r\n        <p class=\"fil-email\">\r\n          <a href=\"mailto:canaldenuncia@filstone.com\" class=\"fil-link\" aria-label=\"Enviar email para canal de den\u00fancia\">\r\n            canaldenuncia@filstone.com\r\n          <\/a>\r\n        <\/p>\r\n        <div class=\"fil-actions\">\r\n          <a class=\"fil-btn\" href=\"mailto:canaldenuncia@filstone.com\" title=\"Abrir cliente de email\">SEND EMAIL<\/a>\r\n          <button class=\"fil-btn fil-btn--ghost\" type=\"button\" data-copy=\"canaldenuncia@filstone.com\" aria-label=\"Copiar endere\u00e7o de email\">COPY<\/button>\r\n        <\/div>\r\n      <\/article>\r\n    <\/div>\r\n\r\n\r\n    <section class=\"fil-notes\" aria-label=\"Informa\u00e7\u00e3o adicional\">\r\n      <p>\r\n        All communications are handled <strong>confidentially<\/strong> and in line with legal requirements. The identity of the whistleblower is protected and is not disclosed to third parties.\r\n      <\/p>\r\n      <p>\r\n        Please also consult our <a class=\"fil-link\" href=\"\/en\/privacy-policy\/\" title=\"Ver pol\u00edtica de privacidade\">privacy policy.<\/a>.\r\n      <\/p>\r\n    <\/section>\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n\r\n\r\n  .fil-denuncia{\r\n    background:#fff; color:#4a4a4a;\r\n    font-family:\"Source Sans 3\", system-ui, -apple-system, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n  }\r\n  .fil-denuncia .fil-wrap{ max-width:1200px; margin:0 auto; padding:24px 16px 48px; }\r\n\r\n  .fil-head{ text-align:center; margin:8px 0 24px; }\r\n  .fil-head h1{\r\n    font-family: Montserrat, system-ui, -apple-system, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n    color:#034638; font-weight:600; font-size:42px; line-height:1.2; margin:.2em 0;\r\n  }\r\n  .fil-sub{ margin:0; color:#6b6b6b; font-size:18px; }\r\n\r\n  .fil-intro{ max-width:900px; margin:14px auto; font-size:18px; line-height:1.7; }\r\n\r\n\r\n  .fil-link{ color:#034638; text-decoration:none; }\r\n  .fil-link:hover{ text-decoration:underline; }\r\n\r\n\r\n  .fil-grid{ display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:28px; margin:28px 0 14px; }\r\n  @media (max-width: 860px){ .fil-grid{ grid-template-columns:1fr; } }\r\n\r\n  .fil-card{\r\n    border:1px solid #e9e9e9; background:#fff; padding:20px;\r\n    display:flex; flex-direction:column; gap:8px;\r\n  }\r\n  .fil-card-title{\r\n    font-family: Montserrat, system-ui, -apple-system, \"Segoe UI\", Roboto, Arial, sans-serif;\r\n    font-size:20px; color:#034638; font-weight:400; margin:.2em 0 .3em;\r\n  }\r\n  .fil-address{ font-style:normal; line-height:1.7; }\r\n  .fil-email{ font-size:18px; margin:.2em 0 .6em; }\r\n\r\n  .fil-btn{\r\n    display:inline-block; padding:10px 16px; background:#b69974; color:#fff; border:1px solid transparent;\r\n    text-transform:uppercase; letter-spacing:.02em; font-weight:500; border-radius:0; text-decoration:none; cursor:pointer;\r\n  }\r\n  .fil-btn:hover{ background:#fff; color:#4a4a4a; border-color:#4a4a4a; }\r\n  .fil-btn--ghost{ background:#fff; color:#4a4a4a; border:1px solid #4a4a4a; }\r\n  .fil-btn--ghost:hover{ background:#b69974; color:#fff; border-color:#b69974; }\r\n  .fil-actions{ display:flex; gap:10px; flex-wrap:wrap; }\r\n\r\n  .fil-notes{ max-width:900px; margin:22px auto 0; line-height:1.7; }\r\n  .fil-notes p{ margin:.6em 0; }\r\n\r\n  .fil-link:focus-visible, .fil-btn:focus-visible, button.fil-btn:focus-visible{\r\n    outline:2px solid #034638; outline-offset:2px;\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n\r\n  document.addEventListener('click', function(e){\r\n    const btn = e.target.closest('button.fil-btn[data-copy]');\r\n    if(!btn) return;\r\n    const text = btn.getAttribute('data-copy') || '';\r\n    if (!navigator.clipboard){ return; }\r\n    navigator.clipboard.writeText(text).then(()=>{\r\n      const prev = btn.textContent;\r\n      btn.textContent = 'COPIADO';\r\n      setTimeout(()=>{ btn.textContent = prev; }, 1500);\r\n    });\r\n  }, {passive:true});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5609a3a elementor-widget elementor-widget-menu-anchor\" data-id=\"5609a3a\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"manual\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20852a2 elementor-widget elementor-widget-heading\" data-id=\"20852a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internal Whistleblowing Channel Manual<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5a86ee elementor-widget elementor-widget-text-editor\" data-id=\"e5a86ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(article 8.\u00ba da Lei n.\u00ba 96\/2021- Portugal)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c166d2 elementor-widget elementor-widget-text-editor\" data-id=\"0c166d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Introduction<\/strong><br \/>This Manual sets out the conditions for use of Filstone\u2019s internal whistleblowing channel.<br \/>da Filstone, Com\u00e9rcio de Rochas, S.A..<\/p><p><strong>2. What can be reported?<\/strong><br \/>Any act or omission that violates European Union rules listed in the Annex to Directive (EU) 2019\/1937, national laws that implement or mirror those rules, or any conduct that may constitute a crime or administrative offence, namely in the following areas:<br \/>a) Public procurement;<br \/>b) Financial services, products and markets; prevention of money laundering and terrorist financing<br \/>c) Product safety and compliance;<br \/>d) Transport safety;<br \/>e) Environmental protection;<br \/>f) Radiation protection and nuclear safety;<br \/>g) Food and feed safety; animal health and welfare;<br \/>h) Public health;<br \/>i) Consumer protection;<br \/>j) Protection of privacy and personal data; security of network and information systems.<\/p><p>2.2 Any act or omission that is contrary to, and detrimental to, the financial interests of the EU, within the meaning of Article 325 of the Treaty on the Functioning of the European Union (TFEU), as specified in the applicable EU measures;<br \/>Filstone \u2013 Com\u00e9rcio de Rochas, S.A.<br \/>Estrada da Pedra Alva, n\u00ba 499, Casal Farto<br \/>2495-352 F\u00e1tima<\/p><p>+351 249 538 888 | +351 938 998 820 (Call charged at national fixed\/mobile rates.)<br \/>geral@filstone.com | www.filstone.com<br \/>Capital Social: 450.000,00 Euros, VAT n\u00ba PT 506 061 590<\/p><p>2.3 Any act or omission that is contrary to the rules of the internal market referred to in Article 26(2) TFEU, including the rules on competition and State aid, as well as the rules on corporate taxation.<\/p><p>2.4 Violent crime, particularly where highly organised, as well as the offences set out in Article 1(1) of Law No. 5\/2002 of 11 January, which establishes measures to combat organised and economic-financial crime; and<br \/>no n.\u00ba 1 do artigo 1.\u00ba da Lei n.\u00ba 5\/2002, de 11 de janeiro, que estabelece medidas de combate \u00e0 criminalidade organizada e econ\u00f3mico-financeira; e<\/p><p>2.5 Any act or omission that defeats the object or purpose of the rules or standards covered by points 2.1 to 2.3.<\/p><p><strong>3. Who can report?<\/strong><br \/>Any individual who has obtained information about a breach in a<br \/>work-related context, including:<br \/>including:<br \/>a) Employees;<br \/>b) Service providers, contractors, subcontractors and suppliers (and their staff);<br \/>c) Shareholders and members of corporate bodies;<br \/>d) Volunteers and interns;<br \/>e) Job applicants; and workers under the supervision and direction of contractors.<\/p><p><strong>4. How to submit a report<\/strong><br \/>Reports may be submitted by email to canaldenuncia@filstone.com\n or by post to:<br \/>Filstone, Com\u00e9rcio de Rochas, S.A.<br \/>Report an issue<br \/>Estrada da Pedra Alva, 499<br \/>2495-352 F\u00e1tima<\/p><p>Filstone \u2013 Com\u00e9rcio de Rochas, S.A.<br \/>Estrada da Pedra Alva, n\u00ba 499, Casal Farto<br \/>2495-352 F\u00e1tima<\/p><p>+351 249 538 888 | +351 938 998 820 (Call charged at national fixed\/mobile rates.)<br \/>geral@filstone.com | www.filstone.com<br \/>Capital Social: 450.000,00 Euros, VAT n\u00ba PT 506 061 590<\/p><p><strong>5. What happens after submission?<\/strong><br \/>7 days: the whistleblower will receive acknowledgement of receipt of the report, together with information on the requirements, the competent authorities, and the conditions for submitting an external report.<br \/>3 months (from the date the report is received): the whistleblower will be informed of the measures envisaged or taken to follow up the report and the reasons for them.<br \/>15 days (after the conclusion of the process): the whistleblower may request the outcome of the assessment carried out.<\/p><p>Where this Manual is silent, the applicable legislation in force shall apply.<br \/>F\u00e1tima, 28\/06\/2023<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Canal interno de reporte \u2014 confidencial, seguro Disponibilizamos os seguintes canais para o reporte de infra\u00e7\u00f5es no \u00e2mbito da referida legisla\u00e7\u00e3o. No \u00e2mbito do Decreto-Lei n.\u00ba 109-E\/2021, de 9 de dezembro, que cria o Mecanismo Nacional Anticorrup\u00e7\u00e3o e estabelece o Regime Geral de Preven\u00e7\u00e3o da Corrup\u00e7\u00e3o, a Filstone \u2013 Com\u00e9rcio de Rochas, S.A., aprovou a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13923","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/pages\/13923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/comments?post=13923"}],"version-history":[{"count":34,"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/pages\/13923\/revisions"}],"predecessor-version":[{"id":15256,"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/pages\/13923\/revisions\/15256"}],"wp:attachment":[{"href":"http:\/\/filstone.com\/en\/wp-json\/wp\/v2\/media?parent=13923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}